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annika_h

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Annika_H

service design

Created on 2007-08-23 09:38:46 (#13659580), last updated 2007-08-23

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Name:	annika_h
Website:	http://www.sedes-research.de

Bio

Als Diplom Designerin arbeite ich im Center for Service Design Research in Köln. Wir analysieren und gestalten Serviceprozesse und helfen Firmen ihren Service zu verstehen und zu verbessern.

Wir betreiben sehr oft Umfragen im regionalen als auch internationalen Kontext, die sich mit den Kundenerwartungen an Service bezüglich verschiedener Themenbereiche und Branchen beschäftigen.
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As a Diplom Designer i am working at the Center for Service Design Research (Cologne, Germany). We analyse and (re)design service processes and help companies to understand and improve their services.

We are conducting a lot of regional as well as international surveys that are dealing with customer expectations concerning service in different areas and industries.

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Interests (14):

customer, design, gestaltung, internationalität, kunden, kundenerwartungen, sedes research, service, service design, service development, service entwicklung, service kultur, surveys, umfragen

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